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CLIENT SUPPORT |
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It's your choice.... Support when you want it or when they want it. |
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| 1. |
Our support is toll free and unlimited to all clients. |
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| 2. | Support Available 9am - 5am EST | After hours by appointment | |
| Support Staff on call 24/7 | |||
| Clients have Cellular and Home phone numbers | |||
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Prearranged weekend and holiday support - no additional fee's. |
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| 4. | No support personnel finish the work day till all calls are answered. | ||
| 5. | Technical support for our software. | ||
| 6. | Medicare and Billing Informational Support. | ||
| 7. | Hardware support within our knowledge base. | ||
| 8. | We assist you with your computer growth needs. | ||
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| 9. | DMERC specific web site…@ www.dmerc.com
where you can find… UPIN queries... HCPCS queries... ICD9 queries... Free online Medicare training with interactive software... Forms training, including CMN's... Coding reject indicators... Fee Schedules for all regions... EDI Formats and much more at our Information Center |
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| 10. | Limited Custom Report Writing at no cost. | ||
| 11. | No Module add-on's for additional cost. All inclusive package | ||
| 12. | All Medicare mandated format changes are provided @ no cost.- INCLUDING HIPAA updates | ||
It's your choice.... Support when you want it or when they want it. |
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